Heritage Lakeside Outdoor Visiting Program

Effective: July 13, 2020

Dear Residents, Families, Staff, and Friends of Heritage Lakeside,

I am delighted to share some good news regarding our phased reopening plan! This plan will begin with outdoor visiting options for families and friends, starting on Monday, July 13. Thank you to our outstanding residents, families, staff, and community for your patience and support as we continue to manage the risks of COVID-19 at Heritage Lakeside.

As a result, the Centers for Medicare & Medicaid Services guidance allows visitors in our outside areas. To assure the safety and health of our residents, staff, and visitors, these outdoor visits will be limited and structured differently than what we have been accustomed to in the past. For now, indoor visits will continue to be restricted to essential health care personnel and compassionate care situations.

Weather permitting, outdoor visits may occur on Monday through Friday, between 9:00 a.m. – 11:30 a.m. and 1:00 p.m. – 3:30 p.m. On weekends, outdoor visits may occur on Saturday and Sunday, between 9:30 a.m. – 11:00 a.m. and 1:00 p.m. – 3:00 p.m.

Each visit will be 30 minutes in duration and two (2) visitors per resident are allowed during the visit. Please note that visitors must be at least 13 years old to visit. Visitors are asked to arrive 10 minutes in advance of their scheduled visit.

We sent family members a letter with detailed information about our Outdoor Visiting Program. Please read this information very carefully, as there are certain requirements that need to be met prior to and during a visit.

To schedule a visit, family members or others should call 715-234–9101.

We understand how difficult not seeing your loved ones has been for you and your family. We were all asked to prioritize safety during these past few months. The lack of social contact with families was challenging for all.

Our entire team looks forward to seeing family members outside soon! If you have any questions, please contact us at 715-234–9101.


Bruce Schlei
Executive Director

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